Refund policy
Returns & Refunds
Every kit that leaves our hands is prepared with care and intention. If something arrives that doesn't meet that standard, we're here to make it right.
Our Return Window
We accept returns within 14 days of delivery. To be eligible, items must be unused, unopened, and in their original condition — ready to begin their journey with someone new.
How to Begin a Return
To initiate a return, reach out to us within your 14-day window with your order details. Return shipping is the responsibility of the customer. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit on their way back to us.
Damaged Items
We understand that the unexpected happens. If your order arrives damaged, please contact us within 14 days of delivery with a photo or clear description of the damage. From there, you may choose one of the following:
- A replacement of the affected item
- Store credit to use toward a future ritual
- A refund to your original payment method
Missing Items
If something is missing from your order, please let us know and we'll look into it right away. Missing items are resolved with store credit, which will be issued promptly once confirmed.
Exchanges
We're happy to facilitate exchanges within the 14-day window. Please reach out and we'll guide you through the process. Return shipping for exchanges is the responsibility of the customer.
A Note on Ritual Library Access
Digital access to the Ritual Library is non-returnable and non-refundable once granted, as it is delivered immediately upon purchase.
Questions?
We're always here. Reach out and we'll respond with the care your practice deserves.